By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information for the relevant purpose.

1. Information We Collect

We may collect the following information when you browse our website, place an order, create an account, or contact us.

Personal Information

• Full name

• Email address

• Mobile number

• Billing address

• Shipping address

Order Information

• Products purchased

• Order number and order history

• Payment status and transaction reference

• Shipping, delivery, exchange, and customer support details

Payment Information

Payments are processed through the payment methods and payment service providers available at checkout. Payment providers may collect and process information required to complete transactions.

We do not intentionally store complete payment card details on our website. The handling of payment information by third-party payment providers is subject to their applicable privacy policies and security practices.

Technical Information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, and website usage data. This may occur through website technologies, server logs, cookies, or similar tools, depending on the features enabled on our website.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and fulfilling customer orders.

• Confirming payments and sending order updates.

• Arranging shipping and delivery.

• Responding to customer enquiries and complaints.

• Reviewing damaged or defective product exchange requests.

• Providing customer support.

• Maintaining website security and preventing fraud.

• Improving our website, products, and services.

• Maintaining business and transaction records.

• Complying with applicable legal and regulatory requirements.

• Sending promotional communications where permitted and, where required, with your consent.

We use personal information only for relevant purposes and in accordance with applicable law.

3. Sharing of Personal Information

Pushti24 does not sell customers’ personal information to third parties.

We may share relevant information with service providers when necessary to operate our online store and provide our services. These providers may include:

• Payment gateways and payment processing providers.

• Courier companies and logistics partners.

• Website hosting and technical service providers.

• Website security, maintenance, and analytics providers, where used.

• Advertising or marketing service providers, where applicable and permitted.

• Government authorities or other parties where disclosure is required by law.

For example, we may provide your name, delivery address, and contact number to a courier company to fulfil your order.

We aim to share only the information reasonably necessary for the relevant purpose. Service providers may process information in accordance with their own applicable privacy policies and contractual obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart information, improve website performance, and understand website usage.

Some cookies may be provided by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect features such as the shopping cart, login, or checkout.

Where required by applicable law, we will obtain consent before using cookies or similar technologies that require consent.

5. Promotional Communications

We may send promotional offers, product updates, or marketing communications where permitted by law and, where required, with your consent.

You may opt out of promotional communications by following the unsubscribe instructions provided in the message or by contacting us.

Even if you opt out of promotional communications, we may still send essential messages concerning your orders, payments, deliveries, exchanges, security, or other necessary service matters.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

The retention period depends on the type of information, the purpose for which it was collected, and any applicable record-keeping requirements.

When personal information is no longer required for these purposes, we will take reasonable steps to delete it or anonymise it, subject to applicable law.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should protect their account credentials and must not share confidential payment details, passwords, or one-time passwords with anyone claiming to represent Pushti24.

If you have a concern about the security of your information, please contact us using the details provided below.

8. Your Privacy Rights and Requests

Subject to applicable law, you may contact us to:

• Request information about personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Raise a concern or complaint about how your personal information is handled.

We may request information to verify your identity before responding to a privacy request.

Certain information may need to be retained where required for order fulfilment, legal compliance, accounting, fraud prevention, or dispute resolution.

To submit a privacy request, please email us at info@pushti24.com.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by external companies, including payment processors and courier partners.

We do not control the independent privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information directly to them.

The availability of a third-party link does not mean that Pushti24 controls or endorses all of that provider’s privacy practices.

10. Children’s Privacy

Our website is intended for individuals who are legally able to make purchases under applicable law.

We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorisation is required but has not been obtained.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated date.

We encourage customers to review this page periodically to remain informed about how their personal information is handled.

12. Contact Us

If you have questions, privacy requests, or concerns about this Privacy Policy, please contact us:

Business Name: Pushti24

Website: https://www.pushti24.com/

Email: info@pushti24.com

Phone: +91 7304519447

Address: Mumbai Suburban, Goregaon, Mumbai – 400065, Maharashtra, India.

Contact Page: https://www.pushti24.com/contact-us/

We will review privacy-related enquiries and respond in accordance with applicable requirements.

Pushti24 – Shop Smart. Live Better.